Refund policy
Return and Refund Policy
At Total Tapes, we want every customer to receive the correct product in good condition. Please review the product size, color, quantity, case count, and specifications before completing your purchase.
By placing an order on TotalTapes.com, you agree to the following return and refund policy.
Individual Products
Products purchased individually may be returned within 14 days of delivery.
To qualify for a return, the product must be:
- Unused and unopened
- In its original condition
- In its original packaging
- Returned with all labels, parts, and accessories
For returns caused by a customer ordering mistake, the customer is responsible for the cost of the return shipping label. No restocking fee applies to eligible individual products.
If Total Tapes made an error, we provide a free replacement and cover return shipping if a return is required.
Once the product is received and inspected, the refund will be issued to the original payment method.
Original shipping and expedited shipping charges are not refundable unless Total Tapes made an error with the order.
Full Cases, Boxes, Cartons, and Bulk Orders
Products purchased by the full case, box, carton, pallet, or bulk quantity may be returned within 14 days of delivery if they are unused, unopened, in their original condition and packaging, and include all labels, parts, and accessories. Returned merchandise must be complete and resalable. The subscription and special-order exceptions below still apply.
If the customer orders by mistake or selects the wrong product, size, width, length, color, or quantity, an eligible return is subject to a 20% restocking fee plus the cost of the return shipping label. The same fees apply when the customer orders more than needed, no longer needs the merchandise, or finds it unsuitable for their intended use.
The restocking fee is calculated on the price paid for the returned merchandise after discounts, excluding taxes and shipping. The 20% restocking fee and the return shipping label cost will be deducted from the refund. We will confirm the return label cost before the return is shipped.
Original shipping and expedited shipping charges are not refundable unless Total Tapes made an error with the order.
We strongly recommend purchasing an individual unit or requesting product information before purchasing a full case or bulk quantity.
If Total Tapes made an error, we provide a free replacement and cover return shipping if a return is required. No restocking fee or return shipping charge applies to errors caused by Total Tapes.
Wrong, Damaged, Defective, or Missing Products
Please contact Total Tapes Customer Service within 5 days of delivery if:
- We shipped the wrong product
- The product arrived damaged
- The product is defective
- Merchandise is missing from the shipment
- The product is materially different from what was ordered
Please provide:
- Your name
- Your order number
- A description of the problem
- Pictures of the product
- Pictures of the shipping box and packaging
- The quantity affected
Please do not throw away the product, packaging, or shipping box until the claim has been reviewed.
When Total Tapes confirms an error on our part, we will provide the correct replacement product or missing merchandise at no cost, including replacement shipping. If we require the incorrect merchandise to be returned, we will provide a prepaid return shipping label. No restocking fee applies.
For confirmed damaged or defective products, we may replace the affected product, provide a prepaid return label, or issue a full or partial refund.
Customers will not be responsible for return shipping when the problem was caused by Total Tapes.
Order Cancellations
Orders may be canceled before they enter fulfillment or are shipped.
Cancellation requests are not guaranteed because orders may be processed shortly after being placed.
Once an order enters fulfillment or ships, it cannot be canceled. The applicable return policy will then apply.
Refusing a delivery does not automatically qualify the order for a refund. Any carrier charges caused by refusing the delivery may be deducted from an eligible refund.
Subscription Orders
Customers may cancel, pause, or modify their subscription before the next subscription order enters fulfillment or ships.
Once a subscription order has entered fulfillment or shipped, it cannot be canceled, returned, or refunded.
This includes situations where the customer:
- Forgot to cancel the subscription
- Selected the wrong product or quantity
- No longer needs the product
- Purchased the subscription by mistake
Canceling a subscription will stop future eligible orders, but it will not cancel or refund an order that has already entered fulfillment or shipped.
Subscription orders are only eligible for assistance when:
- Total Tapes shipped the wrong product
- The shipment is incomplete
- The product arrives damaged or defective
- The product is materially different from what was ordered
Special-Order and Customized Products
Custom-cut, custom-slit, custom-printed, specially manufactured, converted, or special-order products are final sale.
These products cannot be returned, refunded, or exchanged unless Total Tapes made an error or the product is defective.
Return Authorization
All returns must be approved by Total Tapes Customer Service before the merchandise is sent back.
Products returned without authorization may be refused and may not qualify for a refund.
Receiving a returned package does not guarantee that a refund will be approved.
Refund Processing
Approved refunds will be issued after the returned merchandise has been received and inspected.
Refunds are normally submitted to the original payment method within 5 to 7 business days after approval.
Your bank or financial institution may require additional time to post the refund to your account.
Contact Us
To request a return, report a problem, or cancel an eligible subscription order, please contact Total Tapes Customer Service.
Please include your name, order number, affected product, quantity, and reason for contacting us.